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TIP 1

KNOW YOUR CUSTOMER!

Identity, fraud and theft and becoming common means of deceiving business. An increase in this activity of 17% per annum makes this Australia's fastest growing crime.

It is in the interest of honest people to have businesses ask for home and work contact details and discretely check these details before or during the transaction process.

Conversation can yield valuable details such as previous town or suburb, partners name, type and place of work etc. Verify that they own the item/house and how or when you require payment.

   
TIP 2

BUSINESS PRESENTATION

Today in business it is not enough to simply do the job as requested.

They will respect you more if your presentation is professional and all their details and requirements are documented properly, checked and signed as correct.

Remember the job is not finished until the paperwork is done. The sooner it is done, the sooner you will be paid.

Invoices and Statements should be clearly set out with as much detail as possible and they should include your terms of trade.

   
TIP 3

QUOTES AND ESTIMATES

Today many businesses are being asked to provide a quote.

A quote is a legal document that can be used against you should a dispute or extra expense be incurred.

An estimate is just an approximate or preliminary calculation. It is not legally binding on you. It gives the customer enough detail to make a decision in your favour. It can have a section for their details and signature of acceptance.

   
TIP 4

WHEN TO HAND OVER A DEBT TO US

Many times we are asked this question.

The answer must be as soon as a delay or problem is detected.

For example: Not able to contact or speak to debtor, after two broken promises to pay, a defiant or abusive response, before either party becomes upset, once the terms of trade are over extended, or a disputed account being used as an excuse for non payment.

The longer the period of time of non payment - the more difficult it is to recover. The debtor believes they have already succeeded escaping payment.

     

 

 

 
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